Yes, not only do we deliver internationally, but all deliveries are free of charge. Please check out our delivery information for your country by clicking on the links below.

1) United Kingdom

2) International

United Kingdom Deliveries

FREE delivery on all UK orders.

UK Delivery Times

We do our best to deliver all in-stock jewellery purchases within 24 hours of receiving your paid order. Between Monday and Friday, orders are sent out by the next possible mail.

We keep in stock all the most popular jewellery items that we sell, but it is not possible to keep stock of everything. For example, our rings come in 50 different sizes. Sometimes we may need to have an item made especially for you or altered to fit the size you ordered.

If the item you ordered is not in stock when you place your order, we will let you know immediately and share an estimated dispatch date. Depending upon the jewellery that you order the alternate dispatch day will be 5, 7 days or in extreme cases 2-4 weeks.

Whenever we receive your order, we will send you an email within a couple of hours to tell you the estimated dispatch date. If you order outside of our working hours, then we will email you when the office reopens. Our dispatch team works from Monday to Friday, from 9 am to 6 pm.

If the dispatch time exceeds 24 hours, then no money will be charged to your credit/debit card or another account until you confirm that the alternative delivery time is acceptable to you. Once you have accepted the delivery time, the full payment will be charged.

Yes, we understand that sometimes an item is needed for a special event, perhaps an engagement event or you plan a wedding proposal on a particular date.

Whatever your reason, if you let us know, we will do our very best to meet your requirements. We will keep you updated in the rare event that we are having difficulties meeting your special deadline.

All our UK deliveries are entrusted to either the Royal Mail Special Delivery Service or to DPD. Both companies offer secure, insured, deliveries and are very fast.

When we send out your purchases, we will email you with the information that you will need to track the order to your door.

All our deliveries are insured. You will need to sign for receipt when the delivery is made to the address that you gave to us at the time of your order.

 

International Deliveries

Free delivery on all International orders

International Delivery Times

We do our best to deliver all in-stock jewellery purchases within 24 hours of receiving your paid order. Between Monday and Friday, orders are sent out by the next possible mail.

We keep in stock all the most popular jewellery items that we sell, but it is not possible to keep stock of everything. For example, our rings come in 50 different sizes. Sometimes we may need to have an item made especially for you or altered to fit the size you ordered.

If the item you ordered is not in stock when you place your order, we will let you know immediately and share an estimated dispatch date. Depending upon the jewellery that you order the alternate dispatch day will be 3, 5 or in extreme cases 7-10 days.

Whenever we receive your order, we will send you an email within a couple of hours to tell you the estimated dispatch date. If you order outside of our working hours, then we will email you when the office reopens. Our dispatch team works Monday to Friday, 9 am to 6 pm (GMT/UTC).

If the dispatch time exceeds 24 hours, then no money will be charged to your credit/debit card or other account until you confirm that the alternative delivery time is acceptable to you. Once you have accepted the delivery time, the full payment will be charged.

We trust FedEx and DPD for all our international deliveries. Our deliveries are secure and fast with insurance while in transit.

When your goods are sent out, we will email with tracking information so that you can check the progress of your delivery to your door.

You will need to sign for receipt of your order at the address you gave to us when you placed your order.

The estimated delivery times to your region of the world are shown below. Please note that delivery times are working days, Monday to Friday and exclude weekends and national holidays.

Ireland	1 day	Europe	1-4 days
USA	1-2 days	Australia	2-3 days
Asia	2-3 days	Africa	2-3 days
South America	2-3 days

Yes, we understand that sometimes an item is needed for a special event, perhaps an engagement event or you plan a wedding proposal on a special date.

Whatever your reason, if you let us know, we will do our very best to meet your requirements. We will keep you updated in the rare event that we are having difficulties meeting your particular deadline.

Orders to countries outside the EU (or outside the UK after Brexit) may be liable for import duties and taxes. Your country's customs office will notify you of any duties or taxes due on your jewellery order.

All Diamond are not responsible for any duties or fees levied upon your purchase by your local authorities. You are responsible for paying them to your local customs office to receive your goods.

All Diamond can supply to most countries, but there are a few where it is not possible to do so.

If we are unable to supply to your country, we will tell you.

For your convenience here is a list of the countries to which we are unable to deliver at this time:

Bangladesh – BD

Burma – MM

Central African Republic – CF

Comoros – KM

Cuba – CU

Equatorial Guinea – GQ

Falkland Islands – FK

Guinea Bissau – GW

India- IN

Iran – IR

Korea, North (North Korea) – NP

Myanmar – MM

Pakistan – PK

Russia – RU

Sierra Leone – SL

Somalia – SO

Sri Lanka – LK

Sudan – SD

Tajikistan – TJ

Turkmenistan, Republic Of – TM

Ukraine – UK

If you have any questions about deliveries, please contact us.

To help us to access your order information, please have your order number handy.

You can email us on help@alldiamond.co.uk or call us on 020 8191 0113 in the UK or on +44 20 8191 0113 if calling from outside the UK.

You can also track the status of your order on our website. You should use the email address and password you created when you placed your order to login to the system.

As soon as we receive a notification that an order has been placed our system swings into action.

Our stockroom staff receive notification of your order as soon as the payment has been made.

If an order is placed out of hours, then we start processing your order as soon as the stockroom opens.

We work 9-6 Monday to Friday, and often longer. You will receive your order confirmation during these working hours.

Orders placed over the weekend will be processed on the following Monday, and we will send out the dispatch information during that day. In-stock items are sent out within 24 hours, usually on the next available delivery pickup.

If your order was placed outside of our working hours, then the confirmation cannot be processed until our stockroom staff are working.

If you do not receive an email confirming the order, please check your email service spam filters and your spam and junk mail folders in your email account.

If there's definitely no email from All Diamond, then please contact us using the information here: HOW TO CONTACT ALL DIAMOND

When you placed your order, you created an account with All Diamond.

You can use the password and email login that you created at that time to check the progress of your order.

Click HERE to login and check your order.

We try to always keep stock of all the most popular styles and sizes of all our jewellery and to dispatch all items within 24 hours of receiving your order.

Occasionally we do not have stock, usually when the size or style combination is unusual, and we must either make or resize your order.

When that happens, we will always provide you with anamended dispatch date and gain your agreement before taking payment and starting work.

Our alternate dispatch time are usually 3, 5 days 7-10 days or 3-5 weeks. During these days, because your jewellery is being made for you, there is little that we can do to provide additional information.

When an order is delayed, it means that your jewellery is going through the manufacturing process.

Your ring, earrings or other jewellery are going through several manufacturing stages; including setting of the diamonds, polishing, sizing, and obtaining the correct hallmarks at the UK Government Assay Office.

We ask for your patience during this complex but smooth process. When your jewellery is completed, it will be sent to you along with an email confirming dispatch. The email will containa carrier's tracking number to that you can see where your purchase is as it moves from our store to your address.

At All Diamond, we are proud of our service and the systems that make everything possible.

Often, deliveries are made sooner than the planned delivery date. Occasionally deliveries overrun our estimates.

If a delivery runs past the estimated delivery date, then we want to know about it. Please either email us at help@alldiamond.co.uk or call us on 020 8191 0113 or, from outside the UK +44 20 8191 0113.

If yours is an international order, before contacting us, please check your delivery tracking number. Also, please make sure that your order is not held up in customs in your country.

The delay may be due to a need to pay customs duties or other fees – these are your responsibility to pay before the delivery can be completed.

It happens, you had to pop out, and the carrier arrived while you were away. If this happens to you, don't worry.

You will still receive your jewellery order!

The best way to proceed depends upon which of our carriers is handling the safe delivery of your new jewellery.

For deliveries to the UK and Northern Ireland

• Royal Mail deliveries (within the United Kingdom and Northern Ireland)
• If you missed the Royal Mail postman,you have three choices to arrange for the completion of the delivery:
  • The postman will leave a "missed delivery" card. On the card will be information showing where your jewellery is being kept awaiting a second delivery attempt. You can go to the delivery office and collect your jewellery during the hours that will be shown on the card. You will need to take proof of ID and address such as a driver's licence with you in order to take the goods away with you.
  • You can arrange a second delivery by Royal Mail. Just go to the tracking number link in the email we sent you confirming the dispatch of your new jewellery. Royal Mail will redeliver to the initial address or to an alternative local address, usually within 48 hours.
  • The "missed delivery" card will have a telephone number on it that you can call to arrange a redelivery. The second delivery can be made to the first address or to another local address. The second delivery attempt will usually happen within 48 hours.
• DPD deliveries (within the United Kingdom and Northern Ireland) There are three options for receiving your new jewellery if you were not home when the first delivery attempt took place:
  • You can use the DPD website using the delivery information that we will send to you when your jewellery is dispatched to you. Your jewellery can be sent to one of DPD’s collection points in your postal code area. You can then collect your package at your convenience. When you collect your package, you will need to show the agent your DPD tracking number (provided when your goods are sent out to you). You will also need to show personal ID, such as a driving licence to verify your identity.
  • If you prefer you can have your package delivered to a neighbour, or an alternative location you choose. This option can be set up using the DPD website using the tracking number and other information sent to you by email when your goods were dispatched to you.
  • The 3rd option is to arrange another delivery date with DPD. Use the link to the DPD website and the tracking number sent to you in your dispatch email. You can then choose a convenient redelivery slot. For redeliveries, you can even select a one-hour time slot. However, there may be a small extra charge for this additional service.
• • For worldwide deliveries (outside the UK and Northern Ireland)
  • If you were out when the FedEx courier attempted delivery of your jewellery,then you will generally have three options available to you. Some of these options may vary according to the service levels offered by FedEx in your country. Please confirm your exact situation by checking the FedEx website for complete information.FedEx International Shipping Information
  • FedEx will usually make three attempts to deliver your parcel to your delivery address. The FedEx courier will leave a door tag attached to your front door or in your letterbox. This tag will show the date of the next delivery attempt.
  • If your home is in a building with restricted access the tag may be left in a communal area or on the main doorway.
  • It is generally possible to collect your package from the local FedEx depot. The door tag left by the courier will show the address and branch opening times. When you collect your parcel from the depot, please take the tag and some form of personal ID with you to verify you are authorised to collect the package.
  • You can access the FedEx website to arrange a redelivery. The best way to arrange redelivery is to click on the tracking number link contained in the dispatch notification email that we sent out to you.

UK and Northern Ireland Deliveries

Deliveries within the UK and Northern Ireland are guaranteed to be within 24 hours of dispatch by our delivery partners: Royal Mail Special Delivery or DPD

When we send your goods out from our dispatch department, we always send you an email with a tracking number from either DPD or Royal Mail Special Delivery. The email will have a link that will take you to your delivery info page on the Royal Mail or DPD websites.

On that page, you can track the delivery and check the estimated delivery time. The time will depend upon your location and the schedule of the delivery company.

Both of our delivery partners provide insured services that require your signature when the goods are handed over to you.

If you are out when the courier calls a 'missed delivery' card will be left for you. You can then arrange to collect your package from a local collection point, arrange a second delivery attempt through the websites of Royal Mail or DPD. The necessary information will be in the dispatch email we sent you and/or on the missed delivery card.

Worldwide deliveries (outside the UK and Northern Ireland)

Our international delivery partner is FedEx. Delivery times will vary according to the level of service FedEx operates in your location.

When your goods are sent out from our dispatch department, we will send you an email containing the FedEx tracking number for your package.

The number is a clickable link that will take you to your order delivery details on the FedEx website.

The page will show the progressof your package to you and an estimated delivery time.

Here are the estimated delivery times for FedEx service to various regions of the world.

All FedEx delivery times apply to working days. Weekends and national holidays are excluded from these estimates. Ireland

1 day

Europe

1-4 days

USA

1-2 days

Australia

2-3 days

Asia

2-3 days

Africa

2-3 days

South America

2-3 days

FedEx deliveries will need to be signed for. If you are out when the couriercalls, then a 'door tag' will be fixed to your door or left in your letterbox. If your home has restricted entrance, the door tag might be left in a communal area or on the main entrance door.

The FedEx door tag will tell you of the time of the next delivery attempt.

If the suggested time is not suitable, you can pick up the package from the local FedEx depot or arrange for delivery to an alternative address.

The door tag will give information about the local depot. You can use the FedEx link and tracking number contained in the dispatch notification email we sent you to arrange an alternative delivery location.

All Diamond makes no charge for delivery of the jewellery that we sell. It does not matter where in the world you live;

ALL deliveries are FREE ALL of the time.

All our deliveries are insured during shipment through our delivery partners Royal Mail Special Delivery and DPD in the UK and Northern Ireland and FedEx for all deliveries to addresses outside of the UK and Northern Ireland.

It is not possible to collect your order from our dispatch department or workshop.

This is for security reasons due to the high value of the precious metals and diamonds that we always have on hand.

As your order is dispatched from our premises, we will send you an email.

The email will contain the tracking code of the carrier being used to deliver your package to your delivery address.

The tracking number will have a link to the website of the delivery company. Clicking the link will take you directly to a page where you can check up on the progress of your delivery and estimated delivery time.

Occasionally the tracking page may not be updated with the first collection until a few hours after it has actually left our premises.

Once the initial report has been logged on the carrier's website, all updates will occur almost as soon as the package is tracked on its journey to you.

Your jewellery is insured by us, through the carrier, from the moment it leaves our dispatch department until it has been signed for as received at your delivery address or collection point.

This procedure applies wherever you are in the world. Once the package has been signed for as delivered the delivery insurance ends and you are responsible for the goods.

Youshould arrange for adequate insurance coverage that meets your needs that commences when your package is signed for at its destination.

We will deliver your jewellery purchase to an address that is different from your credit card billing address, such as your place of work or a different home address.

To protect you from fraud and for safety, we might ask you some security questions before enabling delivery to a different address.

We do this to ensure that it is really you who is asking us to make the change to the delivery address away from your home address.

The kinds of questions we might ask could include the date of birth of the recipient or some proof that you actually work at the business address you give us.

Please do not worry about this while you are placing your order.

Make your order in the usual way and give us the delivery address of your choice.

If we need to ask you any questions, we will contact you before the goods are dispatched to you.

Yes, we are happy to deliver to all BFPO addresses.

Some clients have asked us whether they need to pay VAT on goods delivered to a BFPO address.

All Diamond have checked with HM Customs and Excise, and they have confirmed that all purchases delivered to BFPO addresses in the UK/EU must be paid inclusive of VAT. However, purchases sent to BFPO addresses outside of the UK/EU are VAT-free, and VAT will be deducted from the purchase price in such cases.

If your purchase is to be delivered to a BFPO address outside of the UK/EU, please indicate to us that this is the case in the following manner:

• In the box marked 'Deadlines' on the first checkout page when you place your order, please add a note that your order is going outside of the UK/EU.
• We will check and confirm that the BFPO address is outside of the UK/EU and adjust the amount paid on your credit card to reflect the deduction of VAT.
• All BFPO addresses within the UK/EU will have VAT charged at the standard rate.

If you have any queries about this process, please contact us at +44 20 8191 0113 (internationally), 020 8191 0113 within the UK, or email us at help@alldiamond.co.uk. We will be happy to answer any question you might have about VAT refunds on your BFPO purchase.