At All Diamond, we understand that you might want to return or exchange your new diamond jewellery – but we very much hope that you love everything you buy from us!

Our returns policy is friendly and straightforward: A no questions asked refund or exchange of all products for a full 30 days after signed receipt of all goods. This policy applies worldwide for international purchases.

To make refunds and exchanges as rapid and straightforward as possible, we have set up a system to help you. Please help us to help you by following the guide below.

• Before sending anything back to us, please contact us at help@alldiamond.co.uk. Please tell us your order number so that we can track your purchase and the progress of your return and ask us for a RETURNS AUTHORISATION NUMBER. We will then arrange for the return of your jewellery at no cost to you (International orders are not covered).
• We will reply to your request by email with the RETURNS AUTHORISATION NUMBER and full instructions for the secure return of your goods.
• Please make sure that your jewellery is returned to us in the same condition as it was purchased. You will need to ensure that your goods are returned with all its original packaging and tags intact.

Yes, there are some exceptions to our returns policy. Some types of rings are ineligible for returns, refunds or exchanges. Also, some types of earrings designed for pierced ears are ineligible for returns for hygiene reasons. Please read on to learn about returns policy exceptions and the reasons why returns cannot be accepted on some of our products.

In every case, where there is an exception to our returns policy, you will be told about it before you confirm your order. We will ask for your consent before you make any payment to us. At All Diamond, we want you to be fully informed before purchasing from us.

1) Outsized rings

All Diamond are happy to accept returns for all unworn Ladies and Men's rings in sizes J to Q. All other sizes are considered 'outsized' and cannot be returned for refund or exchange. In most cases, we can resize your ring for a small charge. Please check out our ring resizing service HERE.

2) Wedding rings

Our wedding rings, for men or women, are ineligible for returns.

3) Some of our eternity rings

A few of our eternity rings from our 18K white gold, yellow gold or platinum ranges cannot be exchanged or refunded.

4) Engraved Items

All items that are engraved are not refundable.

5) Customised Items

All custom made items and items that have been amended are not refundable.

We carry hundreds of different styles of eternity rings, each with around 40 finger sizes. Due to the enormous stockholding requirements, most of our eternity rings are handmade to your specific order.

Because each of these rings is, essentially, unique to each purchaser, we are unable to offer refunds or exchanges on them.

If you have questions or need advice about a planned eternity ring purchase, please email us on help@alldiamond.co.uk for a conversation with one of our expert jewellers.

Ring sizing can be a concern, at All Diamond we understand the problem and offer information about ring sizing HERE. Also, we offer a FREE Downloadable Ring Sizer, which you can download HERE.

If you have ordered the wrong size, and it can happen, mainly if the ring is a surprise gift, we can usually resize the ring for you. For more information about our ring resizing service, click HERE.

In brief, the standard cost for resizing is just £49. The exact price can vary depending upon the amount of resizing needed and upon the style of the ring.

Please note, some rings such as some styles of eternity ring cannot be resized. If the ring you are planning to buy is not resizable, we will tell you before you confirm the purchase and make payment. You will be asked to confirm your agreement before accepting your payment.

For guidance on any ring sizing questions, please contact us at All Diamond on 020 8191 0113 and talk to one of our expert jewellers before placing an order.

We will help you to make a good choice.

Yes, you can cancel your order before we send it out to you.To cancel your order, please email us at help@alldiamond.co.uk.

You can also use our contact page to cancel an order.

To cancel your order, please make sure that you have the original order number to hand so that we can trace your purchase and carry out your instructions.

All Diamond processes any refund request very soon after we receive your goods from the carrier. Refunds take some 3-5 days to appear back on your card, bank or Paypal account.

This delay is the processing time of the card company. Some banks and credit card companies take longer to process refunds than others. This part of the refund process is outside of our control.

When you return an item to All Diamond, we unpack it and inspect it to make sure that it is unworn and in unsold condition.

Once this has happened, we issue an immediate refund through the same method as you used to pay for the goods. We will send you an email when the refund has been authorised. Your payment processor will then take some 3-5 days to return the money to your account.

To make sure that your return and refund are processed as fast as possible, please help us to help you by printing out the email we sent showing the RETURNS AUTHORISATION NUMBER. Enclose that email with the goods you return to All Diamond. We will remind you to do this when we send out the RETURNS AUTHORISATION NUMBER and returns instructions.

If you forget to send us the printed-out email, then your refund will take longer to process. We will need to trace the origin of the package and match it up to you, the owner.

All Diamond will always refund your payment using the same payment method as you used to make your purchase.

So, if you used a credit card, it will be to the same credit card, a bank payment will go to your bank account, PayPal to PayPal, and so on.

At All Diamond, we do our best to give all product measurements as accurately as possible.

Making handcrafted jewellery like ours is a complex process, and sometimes small variations of up to 10% can occur.

This variation is more likely to be seen on rings larger than Q size or smaller than J size where the widths quoted may vary slightly.

For more information about product measurements, please check out our article on product measurements HERE.

All Diamond guarantee our products for a lifetime. We guarantee that our products will be free from manufacturing defects and bad craftsmanship during this period.

Also, we guarantee that our products are of natural origin (unless clearly stated otherwise before purchase).

Every piece is hallmarked according to UK legislation, guaranteeing that all relevant materials have been checked for quality by a UK government-approved agency.

We check our jewellery before it is despatched to you. If you find that it is damaged or defective on receipt, we will immediately replace or repair it free of charge. If you prefer, we will give you a refund.

All Diamond declares that all diamond used in the jewellery we supply comply with United Nations resolutions and their production did not fund conflicts.

You can contact All Diamond in all the following ways:

Email us: help@alldiamond.co.uk

Telephone us on: 020 8191 0113

Send mail to our postal address: 107-111 Fleet Street, London, EC4A2AB, United Kingdom (NO ORDER RETURNS TO THIS ADDRESS)

Our trading hours are:

We work long hours, so please try to contact us outside these hours! We may not be immediately reachable during national holidays.

NB. If you return goods to our postal address without a RETURNS AUTHORISATION NUMBER, there is likely to be a delay inprocessing refunds or exchanges of 2-3 days while we work to track down your order details.

For any customer service enquiries, you can email us at help@alldiamond.co.uk You can also use our contact us page – just fill out the form, and we will receive your message.

If your email is about an existing order, please make sure that your message contains your order number. Without an order number, we may be unable to trace your purchase details.

The All Diamond service squad work Monday – Friday, 9:00 am to 6:00 pm. During these hours, we try to respond to emails within 2 two hours. Emails received while we are closed will be responded to as soon as possible on the next working day.

Telephone calls are welcome during our working hours. Outside of these hours or during national holidays your call will be answered, and details of your query taken down. Our customer service team will call you back as soon as possible during the next working day.

Our main telephone number is 020 8191 0113

If you are calling us from outside the UK, please call us on +44 20 8191 0113

Our customer service team is available from Monday – Friday, 9:00 am to 6:00 pm. Outside of these hours or during national holidays your call will be answered, and details of your query taken down. Our customer service team will call you back as soon as possible during the next working day.

Our website operates 24/7, every day of the year, meaning that you can place an order for All Diamond jewellery at any time.

Our customer service and dispatch department work UK business hours. Please feel free to communicate with us by live chat, phone and email from Monday – Friday, 9:00 am to 6:00 pm.

Customer service and dispatch are also closed for UK national holidays.

We have discreet and secure workshops, warehousing and administration, but at the moment we do not have conventional retail premises.

It is not possible to collect your order in person from our premises. We’d love to meet you, but insurance and security requirements make that impossible currently.

We have three ways that help you to check the progress of your order.

• Login to your account on our website using the email address and password you used when you made your purchase. You can log in to your account HERE.
• Email us at help@alldiamond.co.uk – make sure to include the order number we sent you in the confirmation email after you placed your order.
• Telephone us at 020 8191 0113
  from the UK. Outside the UK, please call on
• +44 20 8191 0113

When we have processed your order, we will send you an email with the estimated dispatch date for your purchase. The email will contain your order number which is needed when communicating with us about the order.

Our customer service team works from 9:00 am to 6:00 pm Monday to Friday.

We can only provide you with updates on your order if the estimated dispatch date has passed.

Yes, we do have a media contact: Person Unknown who can be contacted for media requests, interviews, high-resolution images or financial information. Please call on 020 8191 0113

in the UK or +44 20 8191 0113 from outside the UK.

You can send email to help@alldiamond.co.uk.

Immediately after you place an order for All Diamond jewellery, an email will be sent out automatically.

The order confirmation email will tell you what you have ordered, the address to which your jewellery will be sent, the price of the goods you ordered and any other details that apply to your order.

If you cannot find the email after a few minutes there are two possibilities:

• Your email provider's spam filter has diverted the confirmation email into your spam folder. If you check your spam folder, you will probably find your confirmation email there.
• You might have given us the wrong email address – when this happens it is usually a mistyped address and happens quite often!

If the email is not in your spam folder or with your regular emails, please contact us, and we will sort the issue out with you. Please send us an email to help@alldiamond.co.uk or call us on 020 8191 0113, or from outside the UK call +44 20 8191 0113

If you choose to call us, please note that our customer service team works from 9:00 am to 6:00 pm Monday to Friday.

If your business wants to provide corporate awards to your best employees, then we at All Diamond are happy to help you.

Our team is experienced in identifying and sourcing jewellery items that are ideal for your corporate rewards scheme.

We have corporate clients that include large retailers, fashion houses, banking, and finance. We support global brands and small businesses.

Please contact our corporate accounts manager, Peter Steele. Peter will help you set up programs such as long-term service rewards, performance and motivation awards, customer loyalty programs.

We can support your corporate reward scheme with drop shipping of awards, customer support, websites and brochures.

For full information about how All Diamond can support your corporate scheme, please contact Peter Steele at help@alldiamond.co.uk.

We are happy to amend your order to, for example, change the delivery address, please email us at help@alldiamond.co.uk. When you contact us to make any kind of change, please give as much detail as possible of the changes you wish to make. Always provide us with the order confirmation number, we sent out to you after you placed your order.

If you prefer, you can phone us on 020 8191 0113, or +44 20 8191 0113 from outside the UK. Please remember that our business hours are 9:00 am – 6:00 pm Monday to Friday. Emails sent during these hours are usually replied to within 2 hours of receipt.

Yes, not only do we deliver internationally, but all deliveries are free of charge. Please check out our delivery information for your country by clicking on the links below.

1) United Kingdom

2) International

United Kingdom Deliveries

FREE delivery on all UK orders.

UK Delivery Times

We do our best to deliver all in-stock jewellery purchases within 24 hours of receiving your paid order. Between Monday and Friday, orders are sent out by the next possible mail.

We keep in stock all the most popular jewellery items that we sell, but it is not possible to keep stock of everything. For example, our rings come in 50 different sizes. Sometimes we may need to have an item made especially for you or altered to fit the size you ordered.

If the item you ordered is not in stock when you place your order, we will let you know immediately and share an estimated dispatch date. Depending upon the jewellery that you order the alternate dispatch day will be 5, 7 days or in extreme cases 3-5 weeks.

Whenever we receive your order, we will send you an email within a couple of hours to tell you the estimated dispatch date. If you order outside of our working hours, then we will email you when the office reopens. Our dispatch team works from Monday to Friday, from 9 am to 6 pm.

If the dispatch time exceeds 24 hours, then no money will be charged to your credit/debit card or another account until you confirm that the alternative delivery time is acceptable to you. Once you have accepted the delivery time, the full payment will be charged.

Yes, we understand that sometimes an item is needed for a special event, perhaps an engagement event or you plan a wedding proposal on a particular date.

Whatever your reason, if you let us know, we will do our very best to meet your requirements. We will keep you updated in the rare event that we are having difficulties meeting your special deadline.

All our UK deliveries are entrusted to either the Royal Mail Special Delivery Service or to DPD. Both companies offer secure, insured, deliveries and are very fast.

When we send out your purchases, we will email you with the information that you will need to track the order to your door.

All our deliveries are insured. You will need to sign for receipt when the delivery is made to the address that you gave to us at the time of your order.

International Deliveries

Free delivery on all International orders

International Delivery Times

We do our best to deliver all in-stock jewellery purchases within 24 hours of receiving your paid order. Between Monday and Friday, orders are sent out by the next possible mail.

We keep in stock all the most popular jewellery items that we sell, but it is not possible to keep stock of everything. For example, our rings come in 50 different sizes. Sometimes we may need to have an item made especially for you or altered to fit the size you ordered.

If the item you ordered is not in stock when you place your order, we will let you know immediately and share an estimated dispatch date. Depending upon the jewellery that you order the alternate dispatch day will be 5, 7 or in extreme cases 3 to 5 weeks.

Whenever we receive your order, we will send you an email within a couple of hours to tell you the estimated dispatch date. If you order outside of our working hours, then we will email you when the office reopens. Our dispatch team works Monday to Friday, 9 am to 6 pm (GMT/UTC).

If the dispatch time exceeds 24 hours, then no money will be charged to your credit/debit card or other account until you confirm that the alternative delivery time is acceptable to you. Once you have accepted the delivery time, the full payment will be charged.

We trust FedEx and DPD for all our international deliveries. Our deliveries are secure and fast with insurance while in transit.

When your goods are sent out, we will email with tracking information so that you can check the progress of your delivery to your door.

You will need to sign for receipt of your order at the address you gave to us when you placed your order.

Yes, we understand that sometimes an item is needed for a special event, perhaps an engagement event or you plan a wedding proposal on a special date.

Whatever your reason, if you let us know, we will do our very best to meet your requirements. We will keep you updated in the rare event that we are having difficulties meeting your particular deadline.

Orders to countries outside the EU (or outside the UK after Brexit) may be liable for import duties and taxes. Your country's customs office will notify you of any duties or taxes due on your jewellery order.

All Diamond are not responsible for any duties or fees levied upon your purchase by your local authorities. You are responsible for paying them to your local customs office to receive your goods.

All Diamond can supply to most countries, but there are a few where it is not possible to do so.

If we are unable to supply to your country, we will tell you.

For your convenience here is a list of the countries to which we are unable to deliver at this time:

Bangladesh – BD

Burma – MM

Central African Republic – CF

Comoros – KM

Cuba – CU

Equatorial Guinea – GQ

Falkland Islands – FK

Guinea Bissau – GW

India- IN

Iran – IR

Korea, North (North Korea) – NP

Myanmar – MM

Pakistan – PK

Russia – RU

Sierra Leone – SL

Somalia – SO

Sri Lanka – LK

Sudan – SD

Tajikistan – TJ

Turkmenistan, Republic Of – TM

Ukraine – UK

If you have any questions about deliveries, please contact us.

To help us to access your order information, please have your order number handy.

You can email us on help@alldiamond.co.uk or call us on 020 8191 0113 in the UK or on +44 20 8191 0113 if calling from outside the UK.

You can also track the status of your order on our website. You should use the email address and password you created when you placed your order to login to the system.

As soon as we receive a notification that an order has been placed our system swings into action.

Our stockroom staff receive notification of your order as soon as the payment has been made.

If an order is placed out of hours, then we start processing your order as soon as the stockroom opens.

We work 9-6 Monday to Friday, and often longer. You will receive your order confirmation during these working hours.

Orders placed over the weekend will be processed on the following Monday, and we will send out the dispatch information during that day. In-stock items are sent out within 24 hours, usually on the next available delivery pickup.

If your order was placed outside of our working hours, then the confirmation cannot be processed until our stockroom staff are working.

If you do not receive an email confirming the order, please check your email service spam filters and your spam and junk mail folders in your email account.

If there's definitely no email from All Diamond, then please contact us using the information here: HOW TO CONTACT ALL DIAMOND

When you placed your order, you created an account with All Diamond.

You can use the password and email login that you created at that time to check the progress of your order.

Click HERE to login and check your order.

We try to always keep stock of all the most popular styles and sizes of all our jewellery and to dispatch all items within 24 hours of receiving your order.

Occasionally we do not have stock, due to large stockholding requirements.

When that happens, we will always provide you with an amended dispatch date and gain your agreement before taking payment and starting work.

Our alternate dispatch times are usually 5, 7 days 3 to 5 or 4 to 6 weeks. During these days, because your jewellery is being made for you, there is little that we can do to provide additional information.

When an order is delayed, it means that your jewellery is going through the manufacturing process.

Your ring, earrings or other jewellery are going through several manufacturing stages; including setting of the diamonds, polishing, sizing, and obtaining the correct hallmarks at the UK Government Assay Office.

We ask for your patience during this complex but smooth process. When your jewellery is completed, it will be sent to you along with an email confirming dispatch. The email will contain a carrier's tracking number to that you can see where your purchase is as it moves from our store to your address.

At All Diamond, we are proud of our service and the systems that make everything possible.

Often, deliveries are made sooner than the planned delivery date. Occasionally deliveries overrun our estimates.

If a delivery runs past the estimated delivery date, then we want to know about it. Please either email us at help@alldiamond.co.uk or call us on 020 8191 0113 or, from outside the UK +44 20 8191 0113.

If yours is an international order, before contacting us, please check your delivery tracking number. Also, please make sure that your order is not held up in customs in your country.

The delay may be due to a need to pay customs duties or other fees – these are your responsibility to pay before the delivery can be completed.

It happens, you had to pop out, and the carrier arrived while you were away. If this happens to you, don't worry.

You will still receive your jewellery order!

The best way to proceed depends upon which of our carriers is handling the safe delivery of your new jewellery.

For deliveries to the UK and Northern Ireland

• Royal Mail deliveries (within the United Kingdom and Northern Ireland)
• If you missed the Royal Mail postman,you have three choices to arrange for the completion of the delivery:
  • The postman will leave a "missed delivery" card. On the card will be information showing where your jewellery is being kept awaiting a second delivery attempt. You can go to the delivery office and collect your jewellery during the hours that will be shown on the card. You will need to take proof of ID and address such as a driver's licence with you in order to take the goods away with you.
  • You can arrange a second delivery by Royal Mail. Just go to the tracking number link in the email we sent you confirming the dispatch of your new jewellery. Royal Mail will redeliver to the initial address or to an alternative local address, usually within 48 hours.
  • The "missed delivery" card will have a telephone number on it that you can call to arrange a redelivery. The second delivery can be made to the first address or to another local address. The second delivery attempt will usually happen within 48 hours.
• DPD deliveries (within the United Kingdom and Northern Ireland) There are three options for receiving your new jewellery if you were not home when the first delivery attempt took place:
  • You can use the DPD website using the delivery information that we will send to you when your jewellery is dispatched to you. Your jewellery can be sent to one of DPD’s collection points in your postal code area. You can then collect your package at your convenience. When you collect your package, you will need to show the agent your DPD tracking number (provided when your goods are sent out to you). You will also need to show personal ID, such as a driving licence to verify your identity.
  • If you prefer you can have your package delivered to a neighbour, or an alternative location you choose. This option can be set up using the DPD website using the tracking number and other information sent to you by email when your goods were dispatched to you.
  • The 3rd option is to arrange another delivery date with DPD. Use the link to the DPD website and the tracking number sent to you in your dispatch email. You can then choose a convenient redelivery slot. For redeliveries, you can even select a one-hour time slot. However, there may be a small extra charge for this additional service.
• • For worldwide deliveries (outside the UK and Northern Ireland)
  • If you were out when the FedEx courier attempted delivery of your jewellery,then you will generally have three options available to you. Some of these options may vary according to the service levels offered by FedEx in your country. Please confirm your exact situation by checking the FedEx website for complete information.FedEx International Shipping Information
  • FedEx will usually make three attempts to deliver your parcel to your delivery address. The FedEx courier will leave a door tag attached to your front door or in your letterbox. This tag will show the date of the next delivery attempt.
  • If your home is in a building with restricted access the tag may be left in a communal area or on the main doorway.
  • It is generally possible to collect your package from the local FedEx depot. The door tag left by the courier will show the address and branch opening times. When you collect your parcel from the depot, please take the tag and some form of personal ID with you to verify you are authorised to collect the package.
  • You can access the FedEx website to arrange a redelivery. The best way to arrange redelivery is to click on the tracking number link contained in the dispatch notification email that we sent out to you.

Deliveries within the UK and Northern Ireland are guaranteed to be within 24 hours of dispatch by our delivery partners: Royal Mail Special Delivery or DPD

When we send your goods out from our dispatch department, we always send you an email with a tracking number from either DPD or Royal Mail Special Delivery. The email will have a link that will take you to your delivery info page on the Royal Mail or DPD websites.

On that page, you can track the delivery and check the estimated delivery time. The time will depend upon your location and the schedule of the delivery company.

Both of our delivery partners provide insured services that require your signature when the goods are handed over to you.

If you are out when the courier calls a 'missed delivery' card will be left for you. You can then arrange to collect your package from a local collection point, arrange a second delivery attempt through the websites of Royal Mail or DPD. The necessary information will be in the dispatch email we sent you and/or on the missed delivery card.

Worldwide deliveries (outside the UK and Northern Ireland)

Our international delivery partner is FedEx. Delivery times will vary according to the level of service FedEx operates in your location.

When your goods are sent out from our dispatch department, we will send you an email containing the FedEx tracking number for your package.

The number is a clickable link that will take you to your order delivery details on the FedEx website.

The page will show the progressof your package to you and an estimated delivery time.

Here are the estimated delivery times for FedEx service to various regions of the world.

All FedEx delivery times apply to working days. Weekends and national holidays are excluded from these estimates. Ireland

1 day

Europe

1-4 days

USA

1-2 days

Australia

2-3 days

Asia

2-3 days

Africa

2-3 days

South America

2-3 days

FedEx deliveries will need to be signed for. If you are out when the couriercalls, then a 'door tag' will be fixed to your door or left in your letterbox. If your home has restricted entrance, the door tag might be left in a communal area or on the main entrance door.

The FedEx door tag will tell you of the time of the next delivery attempt.

If the suggested time is not suitable, you can pick up the package from the local FedEx depot or arrange for delivery to an alternative address.

The door tag will give information about the local depot. You can use the FedEx link and tracking number contained in the dispatch notification email we sent you to arrange an alternative delivery location.

All Diamond makes no charge for delivery of the jewellery that we sell. It does not matter where in the world you live;

ALL deliveries are FREE ALL of the time.

All our deliveries are insured during shipment through our delivery partners Royal Mail Special Delivery and DPD in the UK and Northern Ireland and FedEx for all deliveries to addresses outside of the UK and Northern Ireland.

It is not possible to collect your order from our dispatch department or workshop.

This is for security reasons due to the high value of the precious metals and diamonds that we always have on hand.

As your order is dispatched from our premises, we will send you an email.

The email will contain the tracking code of the carrier being used to deliver your package to your delivery address.

The tracking number will have a link to the website of the delivery company. Clicking the link will take you directly to a page where you can check up on the progress of your delivery and estimated delivery time.

Occasionally the tracking page may not be updated with the first collection until a few hours after it has actually left our premises.

Once the initial report has been logged on the carrier's website, all updates will occur almost as soon as the package is tracked on its journey to you.

Your jewellery is insured by us, through the carrier, from the moment it leaves our dispatch department until it has been signed for as received at your delivery address or collection point.

This procedure applies wherever you are in the world. Once the package has been signed for as delivered the delivery insurance ends and you are responsible for the goods.

Youshould arrange for adequate insurance coverage that meets your needs that commences when your package is signed for at its destination.

We will deliver your jewellery purchase to an address that is different from your credit card billing address, such as your place of work or a different home address.

To protect you from fraud and for safety, we might ask you some security questions before enabling delivery to a different address.

We do this to ensure that it is really you who is asking us to make the change to the delivery address away from your home address.

The kinds of questions we might ask could include the date of birth of the recipient or some proof that you actually work at the business address you give us.

Please do not worry about this while you are placing your order.

Make your order in the usual way and give us the delivery address of your choice.

If we need to ask you any questions, we will contact you before the goods are dispatched to you.

Yes, we are happy to deliver to all BFPO addresses.

Some clients have asked us whether they need to pay VAT on goods delivered to a BFPO address.

All Diamond have checked with HM Customs and Excise, and they have confirmed that all purchases delivered to BFPO addresses in the UK/EU must be paid inclusive of VAT. However, purchases sent to BFPO addresses outside of the UK/EU are VAT-free, and VAT will be deducted from the purchase price in such cases.

If your purchase is to be delivered to a BFPO address outside of the UK/EU, please indicate to us that this is the case in the following manner:

• In the box marked 'Deadlines' on the first checkout page when you place your order, please add a note that your order is going outside of the UK/EU.
• We will check and confirm that the BFPO address is outside of the UK/EU and adjust the amount paid on your credit card to reflect the deduction of VAT.
• All BFPO addresses within the UK/EU will have VAT charged at the standard rate.

If you have any queries about this process, please contact us at +44 20 8191 0113 (internationally), 020 8191 0113 within the UK, or email us at help@alldiamond.co.uk. We will be happy to answer any question you might have about VAT refunds on your BFPO purchase.

We will always provide measurements that are as accurate as we can possibly manage. However, handcrafted jewellery of the type we manufacture and sell at All Diamond goes through a complex and intricate manufacturing process, and some size variations may occur. Small size variations, coming as they do from the handwork involved in manufacture may be up to 10%.

Let us use eternity rings as an example because these come in a vast range of finger sizes. Each style of eternity ring we carry comes in around 50 different finger sizes. We must ensure that each ring has the same weight of diamond no matter what the finger size of the ring might be.

A smaller size ring such as an H will need fewer diamonds around the band than for a bigger ring such as a size Z ring. So that every ring has the same weight of diamond, we must use fewer diamonds in the smaller ring. When this happens, each diamond will be slightly wider than in the ring with the larger circumference.

In almost every case, the differences between rings of different sizes are tiny and unnoticeable except by comparing two rings of the same style but different size. The important thing is that you always get what you paid for in terms of the diamond weight.

We at All Diamond work hard to bring you the best value for the jewellery that you buy. We have some advantages over other diamond jewellery retailers. As an online business, we do not have to pay for expensive shop rents. Because we do not have a costly chain of shops, we save money on staff wages, costly but beautiful displays, lighting and furnishings. The prices you pay do not even include the costs of the security equipment and personnel protecting our goods in multiple locations.

We work from non-glamourous workshops and warehousing and pass all the savings on to you.

The quality of our jewellery is of a higher quality than is usually found in traditional jewellery stores. Our range of handcrafted diamond jewellery is unmatched by any conventional jeweller.

Our team of craftspeople and expert jewellers work to bring you the best in UK hallmarked and handcrafted jewellery.

All Diamond has chosen to sell only high-quality diamonds. There will be no obvious flaws in any of the diamonds we sell in our jewellery. Also, all our diamonds are guaranteed to be conflict-free.

All our diamonds are from the following five highest grades of diamond:

Premium, H/Si, G/Si, G/Vs and E/Vs.

Each item on our website is clearly labelled with the diamond quality used in its manufacture, so you will know precisely what you are getting.

For more information about diamond quality please check out our diamond buying guides and information about diamond quality Here, here and here.

All our jewellery is nickel-free. Nickel is often used in jewellery in a mixture (alloy) with other metals, but some people are sensitive to the metal when it is in close contact with their skin. For this reason, we have chosen to not use nickel in any of our jewellery. However, some people are sensitive to other metals as well. If you, or the recipient of any jewellery gift, is sensitive to other metals, please contact us. We will be happy to provide you with specific guidance before you make your purchase decision.

In addition, you can find out more about sensitivity and jewellery metals in our article here.

Yes, all our jewellery is accompanied by a certificate of valuation. Your certificate shows the recommend retail price of the item, the buyer’s name and address and the purchase date. The certificate has two purposes:

1) To prove ownership of the jewellery

2) To show the value of the jewellery piece for insurance companies.

In addition to the insurance valuation certificate, most of our diamond jewellery also has a diamond grading certificate for the major stone(s) which reports on the quality of the diamond according to the 4 Cs of clarity, cut, colour and carat weight. You can find out more about why you should have a diamond grading certificate in our article on the topic here.

All the diamonds used in All Diamond jewellery products are guaranteed to be ethically sourced and conflict-free.

This declaration adheres to the code of conduct we follow as a member of the National Association of Jewellers

Learn more about the National Association of Jewellers HERE

Learn more about conflict diamonds HERE

All our jewellery made with gold, silver, platinum or palladium carries a UK issued hallmark stamp.

Under UK law, all items sold in the UK sold as gold, silver, platinum or palladium must carry a hallmark issued by one of the UK Government Assay Offices. The hallmark ensures that the metal is of the required purity and is a guarantee of the standard of metal used to make your jewellery.

For more information about hallmarks, please read our article about hallmarking HERE.

At All Diamond, we are very proud of the quality of the jewellery that we make and sell. You can expect our expertly crafted jewellery to last a lifetime – or even longer. We guarantee all our jewellery against faults in manufacture for a lifetime. Our guarantee covers all repair costs and postage for any problem associated with the way that your jewellery was initially made.

If you discover a defect in the manufacture of our jewellery, we will rectify any defects, remake the piece, or exchange the item at no cost to you.

Please note, we guarantee that our diamonds are conflict-free and that all our silver, gold, platinum and palladium jewellery carries a UK Government Assay Office hallmark in compliance with UK law.

All our jewellery is sold with a 30-day money-back guarantee. The only exception is for jewellery that we make especially for you and for small amount of rings in selected sizes.

Please check out our full refund and returns policy HERE.

Our guarantee covers defects in manufacture but does not cover loss or damage caused by the actions of yourself or any other person.

For example, damage caused by dropping a ring down a waste disposal unit, banging a ring against a hard surface such as a wall or doorway, or vacuuming up an earring would not be covered because any damage will be due to the event and not due to a manufacturing issue. We strongly advise all customers to take out an insurance policy to provide cover against accidental or intentional damage by the owner or third parties.

Please note, we will always do our best to help you so whatever happens to your jewellery, whether it is your fault or ours.

We recommend that you return the item to us for an expert assessment. We will then repair the item for free if covered under our guarantee or repair the item for a small fee if the damage is not due to manufacturing defect.

If there are any charges to be made, we will tell you before carrying out any work, give you a price for the work, and only proceed with your consent.

Our customers take great care of their All Diamond jewellery, but bad things happen outside of their control. We strongly recommend that you take out jewellery insurance that gives worldwide cover that includes accidental loss or damage. Please read our article about jewellery insurance HERE.

Its weight in carats measures the size of a diamond. A one-carat diamond weighs 0.2 grams. The size of the diamond in millimetres varies according to the diamond's shape and how it is cut. A diamond that has a large flat surface at the top and is shallow in depth such as an oval or square will look larger than a round brilliant diamond even if the carat weight is the same.

Please note that when a piece of jewellery that we sell shows a weight in carats, the weight is for all the diamonds in the piece. This weight is the 'total diamond weight'. For example, if you buy an eternity ring with several diamonds around the band of the ring, the carat value of the ring is the weight of all the diamonds in the ring added together. If you are buying a pair of earrings, the carat weight is the weight of all the diamonds in both the earrings. For more information about diamond sizes and weights, please read our article HERE

At All Diamond, we take security very seriously, both in our physical premises and our website and online store. To protect your purchases and banking details, we have taken several steps to ensure top-grade security.

Firstly, we protect our website using an SSL certificate issued by a trusted authority that guarantees that you are on the real All Diamond site and not a fake site. More than that, though, the certification we use means that your information such as passwords and credit card information is safe when sent to our website.

You can quickly check that you are safe by clicking on the padlock icon in your browser address bar. When you click, you will see all the security information about the certificate. Most of it is technobabble, but you will see words like these:

Connection is secure

Your information (for example, passwords or credit card numbers) is private when it is sent to this site.

Most of our clients prefer to make their purchases online, but we are delighted to help you make your purchase by telephone. We do not offer 24-hour service for telephone purchases.

Our sales team is available from 9:00 am to 6:00 pm Monday to Friday (UK time). We are not open for national and bank holidays.

Our sales team are available on 020 8191 0113 or +44 20 8191 0113 if you are calling from outside the UK.

When you telephone All Diamond to place your order please can you make sure that you have to hand the product reference number for any items you want to buy. The product reference number is on the item’s product page by the price and description information. If you are ordering a ring, we will need to know the ring size. For information about ring sizes and how to decide which size to buy, especially for gifts, please check out our article about ring sizes HERE.

While we always hope that your All Diamond purchase goes smoothly, sometimes things go wrong. Most of the time, you will see error messages with guidance to solve the problem, and things get back on track very quickly and easily.

Here are some of the most common issues that we see and their solutions.

Sometimes a credit or debit card purchase is declined by the bank during the authorisation process. Often, this has nothing to do with your credit limit or available money. The problem arises because your bank or card issuer has picked up a purchase that is outside of your typical pattern of spending. After all, buying an expensive engagement ring is not something most of us do very often!

To solve the problem and complete your order, you should contact your bank or card issuer, usually the security department, and ask them to authorise the purchase. Check the back of your credit or debit card. You should see a telephone number. Call the number shown. You will be asked some security questions, and then the operator will be able to clear your card to make your purchase. Now you will be ready to go to the All Diamond store and re-make your order without a hitch.

These programs are a recent additional level of security introduced by Visa and MasterCard. If you signed up for this program, you would have set up an additional password and security details. It is quite common for cardholders to forget these details. If this happens to you, then please try to remember your password or contact your card provider for a new password.

All Diamond uses an automated system to find addresses from postcodes. This saves a lot of time in entering addresses and prevents errors from mistyped addresses. Sometimes, especially with very new homes, the system is unable to identify your address. If this happens to you, please add your address details into the order form manually.

When you make a purchase on your debit or credit card, the full payment is usually taken from your card as soon as you confirm the purchase. The payment will show up on your card statement as All Diamond Ltd Or All Diamond.co.uk

Sometimes the payment is not taken right away; this happens if the item is out of stock. When this happens, we will contact you to check if you have a particular deadline or if an alternative product will meet your needs. We will only take payment from your card when we have confirmed that you are OK with the expected delivery of the goods or have chosen an acceptable alternative.

If we need to contact you in this way, we will do so during our regular business hours of 09:00 am to 6:00 pm, Monday to Friday.

The issues above are the most commonly found problems, but if you have any other problem with placing your order, please contact us by phone on 020 8191 0113 or +44 20 8191 0113 from outside the UK. You can email us on help@alldiamond.co.uk. In either case, we will work with you to enable you to make your purchase.

Sometimes the glitch goes away if you close and reopen your web browser and start the purchase process once again. If you do need to restart the purchase, you can go straight to the All Diamond shopping basket as your items will have been stored there.

A diamond certificate (or grading report) is a document that records the properties of a diamond such as quality, size, the grading of the diamond according to the 4 Cs (colour, cut, clarity, carat weight). The certificate is usually, but not always prepared by expert gemmologists working in independent gemmological laboratories.

Some diamonds sold by All Diamond are accompanied by a diamond certificate from the Gemological Institute of America (GIA) the leading independent diamond grading organisation.

Some jewellers refer to diamond certificates as diamond grading reports, diamond dossiers or diamond quality document.

The diamond certificate that accompanies our diamonds confirms the quality of the diamond, that it is a natural diamond, and confirms proof of your ownership. You could think of a diamond certificate as the diamond's passport or identity card.

For full information about diamond certificates or grading reports, please check out our articles HERE.

All Diamond Offers four different payment methods: Credit and debit cards, Bank

Transfers, PayPal and Finance.

1) Credit and Debit Cards

All Diamond accepts all major credit and debit cards for all purchases.

2) Bank Transfers

Paying for your All Diamond purchases with a bank transfer is easy. Simply follow the purchase and payment process on the website and when you reach the checkout page that asks for your card details, go to the bottom of the page and click the Pay By Bank Transfer button. This will trigger an email from us with our banking details and payment instructions. Your order will be processed as soon as we receive the payment into our bank account. With many banks, we will receive payment almost instantly, but, in some cases, there may be a short delay of a couple of days.

3) PayPal

As you go through the payment process, just select the PayPal option and initiate the payment through your PayPal account.

4) Finance/Instalments

To pay for your purchase on instalments your total order value must exceed £WSY. As you go through the purchase process in our online store, just click on the finance option on the checkout page. For more information about our finance options, please click HERE.

Some of our customers prefer to place their order over the phone for a more personal service. We are happy to make this happen for you. Before you call us, make sure that you have to hand the product number(s) for the item(s) you wish to purchase.

The product numbers you will need to give us when you call are on the product pages close to the item(s) you wish to buy.

Our telephone lines are open from Monday to Friday between 9:00 am and 6:00 pm UK time.

Our telephone order number is 020 8191 0113. If you are calling from outside the UK, please use +44 20 8191 0113.

Knowing how your order is proceeding makes the whole process more relaxed. We offer three ways to check up on the progress of your orders with us.

1) Use the email address and password you used to make your purchase to see the status of your order using our online updates page. You can log in HERE.

2) Email us on help@alldiamond.co.uk or use our contact page.

3) Call us at any time between 9:00 – 6:00 pm (UK time). The contact number is 020 8191 0113. If you call from outside the UK, please call +44 20 8191 0113.

It happens to us all. Don’t worry, here is how to get back into your All Diamond account. Just follow the instructions below.

1) Click on the link below. You will see the usual login boxes for ‘Existing Customers', that's where you would usually log in to your account.

2) Below the boxes is a link with the words ‘Forgotten your password?’. Click on this link.

3) You will be asked to enter the email address you used when you placed your last order. If you can't remember it, then you will find it on emails we have previously sent to you. Click the ‘SUBMIT’ button.

4) Our system will immediately send you an email with your password.

Click on this button to REQUEST A NEW PASSWORD

If, for any reason, our automated system does not work for you, please contact us, and we will fix the problem manually. You can email us on help@alldiamond.co.uk or call us on 020 8191 0113, from outside the UK, please use +44 20 8191 0113. Please call us between 9:00 am and 6:00 pm (UK time).

Occasionally we offer discount vouchers and special offer coupons. You might see these offers on this site or our partner websites.

Please note, vouchers and coupon codes will not work during periods when we are already offering store wide promotions such as Black Friday.

During the checkout process, you will see a box marked COUPON CODE. Enter your coupon code, and when the shopping cart updates, your discount will be applied.

NB. Only one coupon code can be used per purchase!

Many of our products have an option to upgrade the carat weight of the diamond used in the piece. Upgrading the carat of the diamond means that you are increasing the size of the diamonds in the jewellery you are buying.

The greater the weight of the diamond, the bigger and more impressive it will look.

Larger diamonds are always rarer than smaller ones, and that increases the size of your investment. Only consider upgrading the size of the diamond if you know that you already like the design and style of the jewellery and have adequate budget to buy a more impressive stone.

When thinking about increasing the size of the diamond, take note of the sizes of diamonds used in your other jewellery. Or, if buying a gift, consider the existing jewellery of the recipient, make your choice in the light of her other pieces.

Do you want this piece to be larger and more impressive than others that the recipient owns, or do you prefer that the piece blends with the recipient’s other jewellery?

Below you can see the different sizes of diamonds that All Diamond sells. Use the chart to get an idea of how much difference buying a larger carat weight diamond will make.

All Diamond only sells diamonds that are in the top five grades of diamonds. All our diamonds are of high quality and will not have any obvious flaws. However, if you want to buy the best possible quality with the greatest degree of sparkle, then choosing a higher grade of diamond will be a wise choice.

Will you notice a difference by moving up a grade? A higher-grade diamond will have a better sparkle, the very reason we love diamonds!

You will have the best quality diamond that your budget will allow!

Which is better, white gold or platinum?

White gold is more easily affordable than platinum. The disadvantage of white gold is that its colour comes from a thin plating of rhodium which can wear away in a matter of months exposing the yellow gold below. It is common for a white gold ring to need replating every year or so on jewellery worn daily such as engagement rings.

Platinum is more expensive to buy in the first place but will always retain its white sheen. If you would like to learn more about how to choose the precious metals used in your jewellery, please check out our article HERE.